FORGE Connect: Bridging Digital and Voice Communication

Reimagining Customer Communication Across All Channels

FORGE Connect is a revolutionary platform that transforms how businesses communicate with customers. By extending multilingual voice agents beyond websites to create a truly omnichannel communication experience, FORGE Connect enables seamless transitions between website interactions, voice calls, and text messages—maintaining context and personality throughout the customer journey.

Our Vision

In today's fragmented communication landscape, customers expect consistent experiences whether they're on a website, calling a business, or sending a text. Traditional systems create silos between these channels, forcing customers to repeat information and navigate disconnected experiences.

FORGE Connect addresses this critical gap by creating a unified communication ecosystem that maintains context and personality across all channels. This approach not only enhances customer experience but also makes advanced AI communication accessible to digitally excluded populations.

Key Capabilities

🔄 Omnichannel Voice Agents

Extend your existing website agents to operate seamlessly across multiple communication channels:

Website Chat: Text and optional voice interaction with rich media support
Voice Calls: Natural conversation over traditional phone lines with advanced speech recognition
SMS Integration: Engagement through standard messaging with automated responses

🧠 Context Preservation

Maintain conversation context throughout the entire customer journey:

Cross-channel memory allows conversations to flow between channels
Unified customer profiles inform all interactions
Persistent agent personality creates a consistent experience

🌍 Inclusive Design

Make advanced AI communication available to all demographic groups:

Standard telephone access without requiring internet
Natural language interaction with no apps to download
Multilingual support with automatic language detection

🔗 Business Integration Hub

Connect voice agents to your critical business systems:

CRM integration with bidirectional data synchronization
Calendar and scheduling with appointment management
Inventory management with real-time synchronization
Analytics and reporting with comprehensive dashboards

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FORGE Connect leverages ElevenLabs' Model Context Protocol (MCP) for high-quality voice synthesis and Anthropic's Claude AI for sophisticated reasoning and natural language understanding, creating an accessible, inclusive communication platform that serves both digitally savvy businesses and underserved populations.

Use Cases

Customer Service

Problems started on one channel can be resolved on another with personalized support across all touchpoints.

Sales and Marketing

Coordinate outreach across multiple channels with a unified brand voice and seamless purchasing experience.

Appointment Scheduling

Allow booking via website, phone, or text with coordinated reminders and easy rescheduling options.

Information Dissemination

Provide consistent answers regardless of channel, with content adapted to suit the communication medium.

Ready to Transform Your Customer Communication?

Contact us today to learn how FORGE Connect can help your business create seamless, contextual experiences across all communication channels.

Request Demo & Contact Us

Frequently asked questions

General Questions

What is FORGE Connect?

FORGE Connect is an omnichannel communication platform that bridges digital and voice communication by enabling seamless transitions between website interactions, voice calls, and text messages while maintaining context and personality throughout the customer journey.

How is FORGE Connect different from other communication platforms?

Unlike traditional multichannel systems that treat each communication channel as a separate silo, FORGE Connect provides true omnichannel integration where conversations maintain context when moving between channels. Our platform also uniquely focuses on inclusive design, making advanced AI communication accessible to digitally excluded populations through standard telephone networks.

Which industries can benefit from FORGE Connect?

FORGE Connect is valuable for any industry that communicates with customers across multiple channels, including retail, healthcare, financial services, hospitality, telecommunications, government services, and more. It's especially beneficial for businesses with complex customer journeys that frequently span different communication channels.

Does FORGE Connect require customers to download an app?

No. FORGE Connect is designed to work with standard communication channels that customers already use, including websites, regular phone calls, and standard SMS text messaging. This makes it accessible to all demographic groups, including those with limited digital skills or access.

Technical Questions

What technologies power FORGE Connect?

FORGE Connect leverages ElevenLabs' Model Context Protocol (MCP) for high-quality voice synthesis and processing, and Anthropic's Claude AI for advanced reasoning and natural language understanding. These technologies are integrated into our proprietary platform that manages context preservation across channels.

Can FORGE Connect integrate with our existing business systems?

Yes. FORGE Connect provides integration with CRM platforms, calendar systems, inventory management, and other business tools through our Business Integration Hub. We offer standard connectors for popular platforms and a flexible API for custom integrations.

How does context preservation work across channels?

Our Context Preservation System maintains a unified conversation state that persists as customers move between channels. This includes conversation history, customer preferences, and relevant business data, enabling continuous conversations without repetition or information loss.

What languages does FORGE Connect support?

FORGE Connect supports multiple languages through its multilingual voice agents. The platform can detect a customer's preferred language automatically and provide appropriate responses, with the ability to switch languages mid-conversation while maintaining context.

Implementation Questions

How long does it take to implement FORGE Connect?

Implementation timelines vary based on the complexity of your requirements and the number of integrations needed. A basic implementation can be completed in 4-6 weeks, while more complex deployments with multiple business system integrations typically take 8-12 weeks.